PRIVACY AT BASKET & BEE
All About Information Security
Here at Basket and Bee, safeguarding the privacy of all visitors to our website is paramount and our privacy policy aims to set out how your personal data is utilised when you visit our website at www.basketandbee.co.uk ("our website"). The Privacy policy attached below will tell you all about your privacy rights and how the law protects you. Please also note that the policy further applies to any personal data collected or received through subscription to our mailing list and the associated emails you receive.
You will be asked to consent to our use of cookies in accordance with the terms of this policy when you first visit our website. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of the below Privacy Policy.
Data Protection
We are undergoing registration as a data controller under the UK Information Commissioner's Office.
Personal Data Collected
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
Identity Data includes full names, usernames, title, date of birth and employer.
Contact Data includes billing address, delivery address, email address and telephone numbers.
Financial Data includes bank account and payment card details.
Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
Technical Data includes your login data, time zone setting and location.
Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
Usage Data includes information about how you use our websites, products and services.
Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences.
Any other personal information you may choose to send us.
Use of Personal Data
Basket and Bee will only use your personal data within restrictions of UK Law. Most commonly, we will use your personal data in the following circumstances:
Where we need to perform the contract we are about to enter into or have entered into with you.
Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal or regulatory obligation.
Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending direct marketing communications to you via email. You have the right to withdraw consent to marketing at any time by contacting us.
Failure to provide personal data
There may be instances where by law we are required to obtain personal data, or under the terms of a contract we have with you. Should you fail to provide that data upon request, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
There may be instances where you wish to disclose details of a third party. For example, personalised messages or bespoke additions that may include a recipients name or date of birth. Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with the terms of this policy.
What are Cookies?
Cookies are very small text files that are stored on your computer when you visit some websites.
How & Why do we use Cookies?
We use cookies to make our website easier for you to use. You can remove any cookies already stored on your computer, but these may prevent you from using advanced features of our website.
For more information on Cookies you may like to visit:
http://www.allaboutcookies.org/
Your Rights Under GDPR
Under the GDPR, you have the following rights, which we will always work to uphold:
a) The right to be informed about our collection and use of your personal data. b) The right to access the personal data we hold about you. c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. e) The right to restrict (i.e. prevent) the processing of your personal data. f) The right to object to us using your personal data for a particular purpose or purposes. g) The right to data portability. This means that if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means. h) Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
For more information please go to https://www.gov.uk/government/publications/guide-to-the-general-data-protection-regulation
Website Disclaimer
The information contained here within our website (www.basketandbee.co.uk) is for general information purposes only. The information is provided by Basket and Bee and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you may be able to link to other websites which are not under the control of Basket and Bee. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
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Every effort is made to keep the website up and running smoothly. However, Basket and Bee takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
TERMS AND CONDITIONS
Things You Need to Know
We appreciate you taking the time to view the terms and conditions that apply to purchases via our website (www.basketandbee.co.uk) and any other means of purchase. Please read these terms and conditions before ordering any of our hampers or subsidiary products and if you have any queries regarding these terms and conditions we would be delighted to help via email at contact@basketandbee.co.uk
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Any form of purchase as described above is a contractual agreement between yourself and Basket and Bee. This means that by making a purchase from www.basketandbee.co.uk or by making a purchase from Basket and Bee by any other means you agree to be contractually bound by these terms and conditions.
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Delivery
There are various methods of delivery we will post by. You are able to select these dependant on product. We aim to dispatch all orders within 48 hours of receiving payment.
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Pricing of Delivery
Delivery prices are provided for both next day delivery and standard delivery. These will be posted with Hermes, although an alternate courier can be provided on request.
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a. UK Mainland
As a guideline your order should be delivered within 5 working days using standard delivery.
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Expedited delivery timeframes are also available for most mainland UK addresses.
b. UK Highland and Islands
We are currently working on UK Highlands and Islands delivery and will update this section in due course in regard to timeframes as they become available to us.
We are unable to deliver to PO boxes.
Weekend and Bank Holidays
Our standard delivery and next day delivery services do not include delivery on Saturdays, Sundays or bank holidays. If you require Saturday delivery to a mainland UK address please contact us via email at contact@basketandbee.co.uk.
Tracking and Signatures
All of our products are delivered by reputable couriers and require a signature upon delivery.
If the recipient is not there to receive their parcel the carrier will leave a card with contact details so that redelivery or collection can be arranged. If the courier does not receive a response to the card they will return the hamper to us after 4 – 5 working days.
The courier is only responsible for delivering to the address that you have provided (or an immediate neighbour if nobody is at home). Where the courier has delivered the parcel to the address you provided we cannot accept responsibility if the intended recipient has moved, or lives elsewhere and the actual receiver refuses or fails to return the product.
Redirection of Goods
Additional charges will be made for the redirection or re-delivery of goods due to an address or postcode error.
Orders and Payments
Orders can be placed on our website, in store or via email. We accept payment via PayPal, various credit or debit cards and other payment means.
If you order via email we will email you an invoice which will contain instructions for BACS payments. We insist that you review the order and ensure all details are correct prior to proceeding with payment.
We take your security very seriously and all card details taken on the website are submitted to PayPal or Square directly via their secure server. We do not have access to your card details for payments taken on the website. For orders taken via email, payment details will only be retained by our bank; Basket and Bee will have access to payment details inclusive of transaction value and reference as per the Bank's online platform.
All card payments are validated and authorised prior to completion of your order. We are not liable for non-delivery of your goods if your payment is not authorised.
All orders are subject to our acceptance and the contract is deemed as formed once we have sent you an email confirming dispatch. If we cannot dispatch your order for any reason we will let you know as soon as possible and a full refund will be provided.
Cancellation and Returns
We accept returns within 7 days at cost to the customer. Please contact us by email if you are unhappy with your purchase so we can rectify this.
Returns Policy Exceptions
We regret that you may not cancel or return any fresh food.
Damaged or Defective Products
If you or your recipient has received a damaged or defective product or if we have made an error within your order the following terms apply;
You notify us within 48 hours of receipt via email at contact@basketandbee.co.uk
When breakages occur during delivery we require photographic evidence from you to demonstrate the product is broken. If we are satisfied the product was broken during transit we will refund the price of the product in full.
If required we will refund the cost of the product or damaged items in full or we will replace the product or damaged items within the product. If the same product or items are not available we will replace with a product or items of equal or higher value.
You will not be charged for the collection of your faulty or damaged item nor for the delivery of a replacement product.
A courier will be arranged to collect your item, or it can be posted at cost to the customer.
Delays in Delivery
Basket and Bee are not responsible for late delivery of any product due to;
Incomplete or incorrect delivery addresses
Adverse weather conditions
Any other causes beyond our reasonable control i.e. force majeure
Food and Drink Shelf Life
In respect of all food and drink items* we guarantee a minimum shelf life of 28 days from the delivery date you request for the earliest dated product within the product unless the product is being sold on a specific promotion which compensates for the shorter shelf life.
*The following foods are exempt from the above and may have best before or use by dates earlier than 28 days;
Chilled foods
Baked or Fresh foods
Fruit and Vegetables
Allergens
Some of the items within our products contain allergens such as nuts, egg, milk and gluten. The majority of information is provided on the nutrition information label on each item however please contact us directly if you require further information.
We strive to cater for all; so should you have specific necessities due to allergies please contact us with detail of your requirements and we will work to provide you a hamper of equal quality that suits.
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Product Listings and Item Substitution
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Basket and Bee aim to keep our website as up to date as possible but we reserve the right to make changes to descriptions, contents, prices, delivery methods and available products at any time.
All of our hampers are fully itemised and accurately described however, in the event of supply complications we reserve the right to substitute any items with replacements of equal or higher value that may or may not be listed in the contents section of the product descriptions. Should this be the case, we will contact you via email to discuss the options and allow you to choose a substitute of equal or greater value.
VAT and Duty
All prices include VAT at variable rates and duty charged at the rates prevailing. We reserve the right to amend prices according to legislative change.
Law
These terms and conditions do not affect your Statutory Rights.
These terms and conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.